Privacy policy

This Privacy Policy explains how Gymforce ("the Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, make a purchase from gymforce.tn, or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, whether to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updated version will be posted on the Site, the "Last updated" date will be revised, and we will take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect, and have collected during the past 12 months, personal information about you from different sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we collect depends on how you use our Site and Services. When we refer to "personal information," we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Information We Collect Directly from You

Information you directly provide to us through our Services may include:

  • Basic contact details, such as your name, address, phone number, and email address
  • Order details, such as your name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account details, such as your username, password, and security questions
  • Shopping activity, such as the items you view, place in your cart, or add to your wishlist
  • Customer support information, including any details you choose to share when contacting us through the Services

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from accessing or using certain features.

Information We Collect Through Cookies

We also automatically collect certain information about how you interact with the Services, referred to as "Usage Data." To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information relating to your interaction with the Services.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

  • Companies that help support our Site and Services, including Shopify
  • Payment processors, who collect payment details such as bank account information, credit or debit card information, and billing address in order to process your payment, fulfill your order, and provide requested products or services

When you visit our Site, open or click emails from us, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information through tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, nor for their privacy practices or policies. For more information, please refer to the section below titled Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and allowing you to post reviews.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending you marketing messages, advertisements, and promotional content by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your information to better tailor the Services and advertising both on our Site and on other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, and take action against potentially fraudulent, illegal, or harmful activity. If you create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating With You

We use your personal information to provide customer support and improve our Services. This is done in our legitimate interest so we can respond to you, deliver effective services, and maintain our relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific details about the Cookies used in connection with Shopify, please visit Shopify’s cookie policy. We use Cookies to operate and improve our Site and Services, including remembering your preferences and actions, running analytics, and understanding how users interact with the Services. This helps us administer, optimize, and improve the Services.

We may also allow third parties and service providers to use Cookies on our Site in order to better tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies automatically by default. However, you can choose to remove or reject Cookies through your browser settings. Please note that blocking or removing Cookies may negatively affect your experience and may cause some features or parts of the Services to function improperly or become unavailable. In addition, blocking Cookies may not completely stop the sharing of information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These situations may include:

  • Sharing with vendors or service providers who perform services on our behalf, such as IT support, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping
  • Sharing with business and marketing partners, including Shopify, to provide services and advertising. These partners may use your information according to their own privacy notices
  • Sharing when you direct us, request us, or otherwise consent to the disclosure, such as when we ship products to you or through your use of social media widgets or login integrations
  • Sharing with our affiliates or within our corporate group, where necessary for our legitimate business interests
  • Sharing in connection with business transactions such as mergers or bankruptcy, to comply with legal obligations, respond to lawful requests, enforce our terms of service, and protect the Services, our rights, and the rights of others

Over the past 12 months, we have disclosed the following categories of personal information, and sensitive personal information where applicable, for the purposes described above in How We Collect and Use Your Personal Information and How We Disclose Personal Information:

  • Identifiers, such as basic contact details and certain order and account information
  • Commercial information, such as order details, shopping activity, and customer support information
  • Internet or similar network activity, such as Usage Data

These categories may have been disclosed to:

  • Vendors and third parties who perform services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer support providers, and analytics providers
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit such content in a public area of the Services, that content will be public and may be accessed by anyone.

We do not control who may access the information you choose to make public, and we cannot guarantee that those who access it will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you choose to make public, nor for how third parties may use or misuse information you share or receive.

Third Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow a link to a site that is not affiliated with or controlled by us, you should review that site’s privacy policy, security practices, and terms of use. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party sites or their content.

Information you share on public or semi-public platforms, including third-party social media sites, may also be viewed by other users of our Services or those third-party platforms, and may be used by them without limitation. The inclusion of such links on our Site does not imply any endorsement of those platforms or their owners, except where explicitly stated.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age, as those terms may be defined by applicable law.

Security and Retention of Your Information

Please note that no security measure is completely secure, and we cannot guarantee absolute or "perfect" security. In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to share sensitive or confidential information with us.

The length of time we keep your personal information depends on several factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may refuse your request where permitted by law.

  • Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share it.
  • Right to Delete: You may have the right to request that we delete the personal information we maintain about you.
  • Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain conditions and exceptions.
  • Restriction of Processing: You may have the right to request that we stop or limit our processing of your personal information.
  • Withdrawal of Consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
  • Appeal: You may have the right to appeal our decision if we decline to act on your request. You can do so by replying directly to our refusal.
  • Managing Communication Preferences: We may send you promotional emails, and you can opt out at any time by using the unsubscribe link included in those emails. Even if you opt out of promotional messages, we may still send you non-promotional communications, such as those related to your account or orders.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. Before responding to your request, we may need to verify your identity by requesting information such as your email address or account details. In accordance with applicable law, you may also appoint an authorized agent to make such requests on your behalf. Before accepting a request from an authorized agent, we may require proof of authorization and may also ask you to verify your identity directly. We will respond to your request within the timeframe required by law.

Complaints

If you have any complaint about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or file a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence, including in the United States. Your personal information may also be processed by staff, service providers, and partners located in those countries.

If we transfer your personal information outside Europe, we will rely on recognized legal transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts approved by the relevant UK authority where applicable, unless the transfer is made to a country recognized as providing an adequate level of data protection.

Contact

If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your rights, you may contact us by email at gymforce.sportswear.official@gmail.com or by post at Gremda Km 6, 3022 Sfax, Tunisia.